Mental Health Treatment FAQs

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Do I need help?

If you, a friend, or someone you love thinks you might be struggling with an emotional or substance abuse problem, help is just a phone call away. Please call our Assessment and Referral Department at 512-819-1154 for a free and confidential assessment. The assessment is conducted by a licensed mental health professional and assists in determining the appropriate treatment level of care. During the assessment, the licensed mental health professional will gather details regarding your concerns and current physical, psychological and emotional health. Assessments are reviewed with a board-certified psychiatrist who will make treatment recommendations, always advising the least restrictive level of care.

What is the hospital like?

Georgetown Behavioral Health Institute is a newly constructed facility and sits on seven acres in Georgetown, Texas. It is a beautiful property with a reserve pond in front and furnished courtyards within the hospital setting for patient access. Our large units have a contemporary feel regarding paint and furnishings. The hospital has numerous activity areas, including a gym and fitness center. GBHI was constructed with YOU in mind.

Who can refer patients to Georgetown Behavioral Health Institute?

  • Family members or friends of a patient
  • Emergency rooms/medical-surgical hospitals
  • Counselors/therapists
  • Psychiatrists/psychologists
  • Mental Health Crisis Teams
  • Clergy
  • Family Practice/Internal Medicine/Pediatric Physicians
  • The person seeking help may also call

What Information will I need to bring during the assessment/admissions process?

  • All mental health issues you are experiencing
  • Any medical conditions you may have
  • Demographic information (i.e. address, phone, etc.)
  • Driver’s License/Identification Card
  • Your insurance information
  • Custody/guardianship/foster care paperwork, if applicable

Will my health insurance cover my stay?

Georgetown Behavioral Health Institute contracts with a variety of third-party providers. For more information about managed care agreements or other financial arrangements, please call our assessment department at 512-819-1154.

What happens when I get there?

You will have an initial assessment with a licensed mental health professional, and if hospitalization is indicated we will assist you through the admission process. You will meet with nursing staff who will ask a few more questions to ensure your safety and comfort as well as orient you to the patient care unit and answer any questions that you may have. Your belongings will be inventoried and a picture is taken of all patients to assist with proper identification of a patient while they are on a hospital unit.

If, after the initial assessment it is determined that you are not in need of services provided by Georgetown Behavioral Health Institute we will assist you in finding those services that are appropriate. The Assessment & Referral Clinician will provide you with a written list of outside professionals and/or programs and services.

How long will I stay?

The length of stay is determined on an individual basis with consideration of each patient’s treatment and discharge plans. A patient’s stay will be determined through consultation with one’s treatment team, under the direction of the attending psychiatrist.

What should I bring with me?

Please bring five days’ worth of clothes, pajamas, socks, undergarments, and a pair of slip-on or Velcro shoes. Please no glass or aerosol containers. Any clothing with drawstrings, belts, wires, and laces are not permitted. Please bring any medication you may be taking. This will help us prescribe the correct medication and dosages. We will provide you with medication during your stay. Each unit has a washer and dryer available to do laundry.

What items are not allowed at Georgetown Behavioral Health Institute?

For the safety of our patients and staff, the following items are not permitted on the inpatient areas at Georgetown Behavioral Health Institute:

  • Electronic items (cell phones, IPODS, video games)
  • Jewelry (wedding rings are allowed)
  • Purses and wallets
  • Any glass & metal objects (including underwire bras)
  • Scarves, belts, shoe strings, and draw-strings
  • Flammable items
  • Drugs & alcohol
  • Mouthwash, hairspray, nail polish remover, aerosol sprays (Basic toiletries will be provided by the facility.)
  • Stuffed animals, blankets and pillows from home, and hoodie sweatshirts
  • Clothing items with a negative/offensive message or revealing clothing

A more detailed list is available at the reception desk or the assessment department. If there are any questions about the appropriate items to pack, please call the assessment department at 512-819-1154.

What can I expect from the discharge process at Georgetown Behavioral Health Institute?

Continuing care planning begins at the day of admission and is coordinated with your treatment team and case manager. You and your assigned case manager will develop a comprehensive continuing care plan that includes, but is not limited to; follow-up appointments with aftercare providers, crisis plan, and support group information.

How much medication will I receive when I am discharged from the hospital?

Upon leaving the hospital, you will receive a prescription from your physician if appropriate to help you maintain your medication. While it may vary on a case by case basis, the typical prescription is for a month’s supply. You can discuss this with your physician prior to discharge.

Will I get any paperwork when I discharge?

Upon discharge you will receive a copy of your continuing care/discharge plan. This document will list your aftercare appointment(s), your individual safety plan, as well as information regarding your diagnosis and discharge medication, as appropriate.